FAQ

No. You will be required to sign a Tenancy Agreement, which outlines the accommodation and service package you have selected. The agreement is on a month-to-month basis, which allows maximum flexibility for changing options.

Yes. Your $500 deposit reserves your suite. It is placed in a non-interest-bearing account and is applied to the first month’s rent when you move in. Should your plans change before that date, the deposit is 100% refundable.

Yes. Managing rate increases against often-increasing operating expenses is a difficult balancing act, which we undergo every year. We will do our best to keep increases to a minimum while maintaining our high standard of services.

No. Rent is charged on the first of each month.

Yes. Your suite is your home—we encourage you to make it comfortable and add your own personal touches. When you move in you will find your suite painted and equipped with window coverings in neutral tones. You may, at your own cost and within reason, paint walls, apply wallpaper, install draperies, and hang pictures to personalize the suite as you like. Our maintenance staff will be happy to assist you in hanging pictures and mirrors for a small fee.

Yes. We encourage you to make your suite feel like home with your own seasonal décor and personal touches. To ensure compliance with fire safety regulations, decorations may not be placed on corridor-facing suite doors.

Maintenance personnel are available for odd repairs and jobs of this nature. There is no cost for routine suite maintenance or repairs.

No. For the health and comfort of residents and staff, all of our properties are smoke-free.

Yes. We understand that not everyone feels comfortable at the same temperature, so each suite is equipped with its own heating system. You can vary the room temperature to suit your own comfort.

Suites are equipped with kitchenette areas where you can keep a microwave, coffee pot, etc., to make light meals and snacks.

Yes, your guests are welcome to stay in one of our guest suites for a small fee. Otherwise, a cot is provided depending on availability, and on a first-come first-served basis, for an occasional overnight in-suite visitor.

Your guests are welcome to attend the dining room with you. Reservations are required and the charges can be added to your monthly account.

Yes. Visitors and friends are welcome to participate in the activity programs. We believe in the saying “the more, the merrier,” and we encourage the full use of the building’s amenities. Some activities outside the residence may require pre-booking and payment in advance, such as for theatrical or musical events. Kindly note that space on trips and activities are offered to residents first.

Yes. We offer complimentary in-suite meal service should you not feel well enough to go to the dining room*.

*Some conditions may apply

Yes. We can accommodate most therapeutic diets, including diabetic, low-sodium, and renal. As a general rule, our chefs are careful to ensure all meal selections are nutritionally balanced and residents can choose daily from a varied and health-conscious menu.

The Russell Hill offers a thoughtful continuum of care, allowing residents to access additional support as their needs evolve. Our team works closely with each resident and their family to ensure services remain aligned with individual wellness and safety. Professional care is available 24 hours a day, and residents may continue with their own physician or choose to see the visiting physician at The Russell Hill.

Yes. Small animals are permitted. Residents are responsible for the care of their pets, which must have updated vaccinations and annual physical exams. Pet care by house staff can be administered for a fee. Cats must remain in individual suites; dogs must be leashed in common areas and taken outside to relieve themselves. Residents are responsible for placing animal waste in the garbage bins.

Yes. Our front entrance features a secure double-door entry system. The exterior door is unlocked daily from 7:00 am to 10:00 pm, while the interior entrance remains secured at all times and is monitored by concierge from 7:00 am to 11:00 pm. Both entry points are monitored overnight to ensure resident safety and peace of mind.

Our property offers underground parking. Charges may apply, depending on the property.

Yes. Each property offers designated visitor parking.

No. This is a complimentary service to enable residents to enjoy neighbourhood outings and to access businesses and commerce.